Acceptable
Use Policy

Pilot OS by Rentwith Pilot LLC, a subsidiary of Astrae Holdings LLC · Effective Date: April 5, 2026

This Acceptable Use Policy ("AUP") supplements our Terms of Service and outlines the rules for using Pilot OS. Violations of this AUP may result in immediate suspension or termination of your account without notice or refund.

01. Prohibited Uses

You may not use the Service to:

Violate any applicable federal, state, local, or international law or regulation including the Fair Housing Act, Equal Credit Opportunity Act, and applicable state landlord-tenant statutes
Discriminate against tenants or prospective tenants on the basis of race, color, national origin, religion, sex, familial status, disability, sexual orientation, gender identity, source of income, or any other protected class under applicable law
Engage in retaliatory actions against tenants who exercise their legal rights (e.g., reporting code violations, requesting repairs, organizing tenant associations)
Upload, transmit, or generate any content that is harassing, abusive, threatening, defamatory, obscene, or otherwise objectionable
Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity
Use the platform to commit or facilitate fraud, money laundering, or other financial crimes
Submit false, fraudulent, or misleading information about properties, tenants, rents, or maintenance conditions
Circumvent, disable, or interfere with any security features of the Service
Use automated means (bots, scrapers, crawlers) to access the Service without our prior written consent
Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the Service
Interfere with or disrupt the integrity or performance of the Service or the data contained therein
Attempt to gain unauthorized access to the Service, related systems, or networks
Use the Service to store or transmit malware, viruses, ransomware, or any other malicious code
Resell, redistribute, sublicense, or commercially exploit the Service or any data obtained through it without authorization
Use AI features to generate content that violates any law, promotes discrimination, or contains harmful misinformation

02. Fair Housing Compliance

Landlords using Pilot OS must comply with the Fair Housing Act (42 U.S.C. § 3601 et seq.) and all applicable state and local fair housing laws. This means you may not:

Refuse to rent, negotiate, or make rental housing unavailable based on any protected class
Set different terms, conditions, or privileges for rental based on protected class membership
Use the messaging system to make statements that indicate preference, limitation, or discrimination
Use any feature of the platform to screen or exclude tenants based on protected characteristics

Violations of fair housing law reported to us will be investigated and may result in immediate account termination and referral to appropriate authorities. Rentwith Pilot LLC and Astrae Holdings LLC are not liable for any user's violation of fair housing requirements.

03. Data and Content Standards

When using the platform, you must:

Provide accurate and truthful information about your properties, units, rents, and tenants
Obtain all necessary consents before uploading tenant personal information to the platform
Comply with applicable data protection regulations when handling personal information
Not upload content that infringes on any third party's intellectual property, privacy, or other rights
Not upload or store sensitive data (SSN, full credit card numbers) outside of designated secure fields

04. Messaging and Communication Standards

All communications through the platform's messaging system must be:

Professional, respectful, and directly related to the landlord-tenant relationship
Free from harassment, threats, intimidation, or discrimination
Compliant with all applicable laws regarding landlord-tenant communications

We reserve the right to review reported messages and take action against accounts that violate these standards, including suspending messaging privileges or terminating accounts.

05. System Integrity

You must not:

Exceed reasonable rate limits or attempt to overwhelm our systems
Probe, scan, or test the vulnerability of the Service or associated systems
Use the Service in any manner that could damage, disable, overburden, or impair it
Access the Service through any automated means at a rate exceeding ordinary human usage

06. Enforcement

6.1 Investigation

We reserve the right to investigate potential violations of this AUP. We may access and review account data and activity to determine compliance with this policy.

6.2 Consequences

Violations may result in, at our sole discretion: (a) a warning; (b) temporary suspension of account access; (c) permanent termination of the account; (d) removal of offending content; (e) reporting to law enforcement or relevant authorities; or (f) legal action. No refund will be issued for accounts terminated for AUP violations.

6.3 Reporting

If you believe a user has violated this AUP, please report it to abuse@rentwithpilot.com.

Abuse Reports: abuse@rentwithpilot.com

Legal Inquiries: legal@rentwithpilot.com

Company: Rentwith Pilot LLC, a subsidiary of Astrae Holdings LLC

01. Prohibited Uses

You may not use the Service to:

Violate any applicable federal, state, local, or international law or regulation including the Fair Housing Act, Equal Credit Opportunity Act, and applicable state landlord-tenant statutes

Discriminate against tenants or prospective tenants on the basis of race, color, national origin, religion, sex, familial status, disability, sexual orientation, gender identity, source of income, or any other protected class under applicable law

Engage in retaliatory actions against tenants who exercise their legal rights (e.g., reporting code violations, requesting repairs, organizing tenant associations)

Upload, transmit, or generate any content that is harassing, abusive, threatening, defamatory, obscene, or otherwise objectionable

Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity

Use the platform to commit or facilitate fraud, money laundering, or other financial crimes

Submit false, fraudulent, or misleading information about properties, tenants, rents, or maintenance conditions

Circumvent, disable, or interfere with any security features of the Service

Use automated means (bots, scrapers, crawlers) to access the Service without our prior written consent

Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the Service

Interfere with or disrupt the integrity or performance of the Service or the data contained therein

Attempt to gain unauthorized access to the Service, related systems, or networks

Use the Service to store or transmit malware, viruses, ransomware, or any other malicious code

Resell, redistribute, sublicense, or commercially exploit the Service or any data obtained through it without authorization

Use AI features to generate content that violates any law, promotes discrimination, or contains harmful misinformation

02. Fair Housing Compliance

Landlords using Pilot OS must comply with the Fair Housing Act (42 U.S.C. § 3601 et seq.) and all applicable state and local fair housing laws. This means you may not:

Refuse to rent, negotiate, or make rental housing unavailable based on any protected class

Set different terms, conditions, or privileges for rental based on protected class membership

Use the messaging system to make statements that indicate preference, limitation, or discrimination

Use any feature of the platform to screen or exclude tenants based on protected characteristics

03. Data and Content Standards

When using the platform, you must:

Provide accurate and truthful information about your properties, units, rents, and tenants

Obtain all necessary consents before uploading tenant personal information to the platform

Comply with applicable data protection regulations when handling personal information

Not upload content that infringes on any third party's intellectual property, privacy, or other rights

Not upload or store sensitive data (SSN, full credit card numbers) outside of designated secure fields

04. Messaging and Communication Standards

All communications through the platform's messaging system must be:

Professional, respectful, and directly related to the landlord-tenant relationship

Free from harassment, threats, intimidation, or discrimination

Compliant with all applicable laws regarding landlord-tenant communications

We reserve the right to review reported messages and take action against accounts that violate these standards, including suspending messaging privileges or terminating accounts.

05. System Integrity

You must not:

Exceed reasonable rate limits or attempt to overwhelm our systems

Probe, scan, or test the vulnerability of the Service or associated systems