- What happens during the 7-day free trial?
- You get the entire product — unlimited properties, tenants, rent collection, AI tools, everything. No feature locks. If you decide Pilot isn't right for you, cancel in one click and you won't be charged.
- Can I cancel anytime?
- Yes. Cancel from your account page and your subscription stops at the end of the current billing period. We also offer a 30-day money-back guarantee if you decide Pilot isn't for you after paying.
- Is there really a 0% transaction fee on rent collection?
- Yes. Subscribed customers pay zero platform fees on rent collection — 100% of the rent goes to the landlord. (Stripe's standard processing fees still apply; those go to Stripe, not us.)
- Will my data follow me if I cancel?
- Your data is yours. Export your properties, tenants, payment history, and documents at any time. After cancellation, we retain your data for 30 days so you can reactivate without losing anything.
- I already use cash, check, or Zelle for rent. Do I have to switch?
- No. Pilot digitizes your records and automates reminders whether you collect online or offline. Use the rent-collection feature only if you want to.
- What if my portfolio grows past 50 properties?
- The Pilot plan is truly unlimited — no per-unit surcharges, ever. For portfolios larger than 50 units, we offer dedicated onboarding and a customer success manager at no extra cost.